We answer all your doubts

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Frequent questions

I am a natural person. How can i have amipass?

If you want to enjoy to the advantages of our platforms, benefits and promotions, you have to request your employer the deliver of the supply food benefits with amipass.

    What I cannot buy with amipass?

    You cannot buy products of categories differents of foods and beverages, such as: cleaning, grooming, tobacco and others products. It is also excluded the buy of alcoholic beverages.

      Where can I buy with amipass?

      Enter to the business searcher on your amipass app, and you could find the near businesses where you can buy with amipass, and you could do it by writing a specific address or by geo location. Besides you could see the way of payment and promotions availables.

        My favorite shop does not accept amipass. What should I do?

        You only have to leave us the information of the shop here and we will contact them to enter them to our businesses network so you could enjoy their products.

        What should I do in the event of loss or theft of my card?
        • In case of any of these situations you must block your card for security. Enter to your account from the amipass app or by the website (with your RUT and password), then in the menu, you have to click “Block your account” and follow the steps that the platform will indicate you.
        • Next to this we will automatically receive a request to impress a new card,
        • which will be sent to your employer in the next three (03) working bdays.
        I am a natural person. How can i have amipass?

        If you want to enjoy to the advantages of our platforms, benefits and promotions, you have to request your employer the deliver of the supply food benefits with amipass.

          What I cannot buy with amipass?

          You cannot buy products of categories differents of foods and beverages, such as: cleaning, grooming, tobacco and others products. It is also excluded the buy of alcoholic beverages.

            Where can I buy with amipass?

            Enter to the business searcher on your amipass app, and you could find the near businesses where you can buy with amipass, and you could do it by writing a specific address or by geo location. Besides you could see the way of payment and promotions availables.

              My favorite shop does not accept amipass. What should I do?

              You only have to leave us the information of the shop here and we will contact them to enter them to our businesses network so you could enjoy their products.

              What should I do in the event of loss or theft of my card?
              • In case of any of these situations you must block your card for security. Enter to your account from the amipass app or by the website (with your RUT and password), then in the menu, you have to click “Block your account” and follow the steps that the platform will indicate you.
              • Next to this we will automatically receive a request to impress a new card. which will be sent to your employer in the next three (03) working bdays.
              I am a business and I want to deliver the supply food benefit, day care and others with amipass. What should I do?

              Welcome! Request to be attended by an seller executive filling the requested information here.

              Which expenses of my business I can cover with amipass?

              With amipass you can cover every corp expense of food supply: lunches, coffee break, meetings, trainings, celebrations and others.

              Which savings are generated by amipass to my business.

              With amipass you will obtain not only tax savings, you could also reduce the time you employ to manage the benefits thanks to our 100% online platforms.

              We have branches offices in diverse regions. Does Amipass have the needed coverage for our employees?

              Amipass has a wide network of shops around Chile; besides, thanks to our technologies of digital payment, we can affiliate any shop that the business needs in a record time, we adapt ourselves to the needs of the customers.

              I have a food and/or beverages shop. What should I do to receive payments from Amipass?

              Join to amipass is very easy, you can manage automatically your affiliation filling the information in the following link. Besides, you can contact us here: comercios@amipass.com

              What should I do if I have trouble with the machine to receive amipass payments?

              Please send us an email where you indicate us the problem, as the rut of the business to comercios@amipass.com, a support executive will contact you.

              How can i see my proforma?

              Enter to your internet platform with your RUT and password, the select the option “Balance account” 


              The first day of each month il will automatically be generated a proforma which corresponds to the previous month, and it will arrive to the registered email by the business. This proforma will indicate the sells to be invoiced by the business.

              How can I bill?

              The first day of each month il will automatically be generated a proforma which corresponds to the previous month, and it will arrive to the registered email by the business. This proforma will indicate the sells to be invoiced by the business.

              If I do not have electronic invoice, where should I send my physical invoice?

              Please send us the physical document here: Av. Raúl Labbe 12.613 oficina 226, Lo Barnechea, Santiago, within the following schedule: Mondays to Thursdays from 8:30 to 19:00 hours. Fridays from 8:30 to 18:00 hours.

              Where should I send my electronic invoice?

              Send it to dteamipass@desis.cl in XML or PDF format.

              How could I recover the password of my amipass account?

              You only have to enter to the option. Forgot password? In your amipass business mobile app or in the website amipass.com with the RUT and email of the registered business. In the case that you do not remember the email, you must communicate with us at comercios@amipass.com or call us at the 2 – 22161300, Schedule: Mondays to Thursdays from 8:30 to 19:00 hours. Fridays from 8:30 to 18:00 hours.

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              01. Nam nec tellus a odio tincidunt?

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              02. Proin gravida nibh vel velit auctor?

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              03. Aenean sollicitudin, lorem quis?

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              01. Mauris vitae erat consequat auctor?

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              • Auctor, nisi elit consequat ipsum, nec sagittis sem nibh id elit.
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              03. Nam nec tellus a odio tincidunt?

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              04. Morbi accumsan ipsum velit?

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              If you do not find the answer to your question in frequents questions, you could always contact us directly by contacto@amipass.com
              Contact us
              Central office
              02222161300
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              In case of loss or theft
              Do not forget to request it
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